Refund policy

Return and Refund Policy

Return and Refund Policy — EVERETTGOODS

Effective date: August 27, 2026

What This Policy Covers

This Return and Refund Policy applies to every purchase made through everettgoods.com.

How to Reach Us

For anything related to returns or refunds, contact customer service:

Email: info@everettgoods.com
Contact form: Contact Us

Return Window

If you're in the United States, Canada, United Kingdom, Australia, New Zealand, Italy, Spain, Portugal, Denmark, Switzerland, Romania, Israel, or South Africa, you may cancel your purchase and send the product back within 30 days of the delivery date — no reason required.

How to Start a Return

Tell us first: Email info@everettgoods.com with your order number and a brief explanation of why you're returning the item.
Wait for authorization: Once we've reviewed your request, we'll send you step-by-step instructions and, where applicable, a prepaid shipping label.

Packing and Sending Your Return

Pack the item securely in its original packaging, with all tags and labels still attached.
Add the return authorization form plus any supporting documents or photos we asked for.
Print the return label from the link in our email and attach it to the package.

Who Pays for Return Shipping

Defective, damaged, or wrong items: We do. This covers products that arrive incorrect, carrier-damaged, or faulty in any way.
Change of mind: You do — the actual return shipping cost applies when the wrong product was ordered, it doesn't fit, or you simply no longer want it.

Situations and How We Handle Them

Changed your mind: Return the product within 30 days of delivery, as long as it's unused, undamaged, and in its original packaging.
Defective product: Contact customer service right away for instructions — we'll send you a replacement free of charge.
Arrived damaged: Email us photos of the damage within 48 hours of receiving it. We'll review and arrange a replacement.
Wrong item received: Let us know and we'll make sure the correct product gets to you.
Order never arrived: Contact us and we'll open an investigation with the carrier. If the package can't be located, you choose: a full refund or a replacement.
Cancelling an order: You can cancel within one hour of purchase. If your order has already shipped, follow the return steps once it arrives. After a tracking number has been assigned, we can no longer modify or adjust an order in progress — we'll email you about any delays.

Damaged or Defective Goods

Reach out to customer service within 48 hours of delivery and include photos of the defect or damage. We'll inspect the claim and, once approved, send a replacement.

Undamaged Goods (Change of Mind)

Unused, undamaged products in their original packaging can be returned within 30 days of the delivery date.

Timelines at a Glance

Ship-back deadline: Send the item within 7 days of receiving your return authorization.
Inspection and processing: We process approved refunds within 7 business days of receiving your return, and email you a confirmation.
Approval conditions: Refunds are approved for products that come back unused, undamaged, and in original packaging.
Refund timing: Up to 7 business days after approval.
Refund method: Always to the original payment method used at purchase.

What Can't Be Returned

Custom or personalized items
Hygiene products (such as socks or underwear), unless unopened and unused

Return Address

Ship your return to the address our customer service representative gives you with your return authorization. Please don't send returns anywhere else — unauthorized returns can't be processed.

Shipping Method and Restocking Fees

Shipping method: DHL with Track & Trace.
Restocking fee: None. EVERETTGOODS charges no restocking fee in any country we serve — United States $0, Canada $0, United Kingdom £0, Australia $0, New Zealand $0, Italy €0, Spain €0, Portugal €0, Denmark kr 0, Switzerland CHF 0, Romania lei 0, Israel ₪0, South Africa R0.

Your Legal Rights

Nothing in this policy limits or replaces the statutory rights you have under applicable law.

Still Have Questions?

Check our FAQ or get in touch with customer service.

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